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Safe Gaming Initiatives

New pick Responsible Gaming — Keep It Fun, Keep It in Control

Gaming is for fun — not stress. new pick believes the experience is best when every member plays mindfully and knows their limits. On this page, you'll find all our responsible gaming tools and guidelines.

24/7
Support Available
5+
Protection Tools
18+
Age Restriction
100%
Play by choice
Your Safety Is Our Responsibility
new pick gives every member the ability to set personal protection limits tailored to their needs.

What Is Responsible Gaming and Why Does It Matter

Responsible Gaming It means treating gaming as a form of entertainment — not a source of income or a way to solve problems. At new pick, every member's physical, mental, and financial wellbeing is our top priority. Building a culture of responsible play isn't just about following rules for us — it's a commitment we stand by.

Online gaming is a genuinely enjoyable experience when it stays fun. But when someone starts playing beyond their budget or chasing losses, it can become a real problem. new pick understands this, which is why we have a range of effective safeguards in place.

Online gaming is growing fast in Bangladesh, and greater awareness needs to keep pace with that growth. new pick encourages every member to be honest about their gaming habits and to seek help whenever they need it.

Keep in mind — Gaming is entertainment — responsible play is the best play. If you ever feel gaming is having a negative impact on your life, our support team is always here for you.

Core Policy
  • Play for entertainment only
  • Only bet what you can afford to lose
  • Set time and spending limits
  • Never place big bets on impulse
  • Take a Break, Recharge
  • Don't hesitate to reach out for help when you need it

Not for users under 18. new pick is strictly for adults. Account registration by minors is completely prohibited.

New pick's Responsible Gaming Tools

Use our dedicated protection features to keep your gaming experience safe and enjoyable

Set Deposit Limit
Set your own limit on how much you deposit daily, weekly, or monthly. Limits take effect immediately once set — and increasing them requires a 24-hour waiting period.
Session Time Limit
Set a time limit for how long you play in one sitting. Once you hit that limit, the platform will automatically warn you or end your session.
Loss Limit
Gaming will automatically stop once you've lost beyond a set amount. This is one of the most effective ways to keep financial losses in check.
Take a Break Feature
When you feel like you need a break, take a gaming pause anywhere from 24 hours to 6 weeks. You won't be able to log into your account during this period.
Self-Exclusion
For extended breaks, you can close your account for anywhere from 6 months to permanently. No marketing messages will be sent during this time.
Gaming History Review
View your full gaming history, win/loss stats, and time spent — track everything to assess your habits with ease.

Warning Signs of Problem Gaming

If you notice any of the signs below in yourself or someone close to you, don't ignore them — take action right away.

Gaming addiction doesn't happen overnight — it builds gradually. That's why staying aware from the very beginning matters. new pick wants every member to keep a mindful eye on their own gaming habits.

Remember, experiencing these signs is not a sign of weakness — reaching out for help at the right time is always the smart move.

1
You're spending beyond your budget and trying to hide it.
2
You keep playing to recover lost money — with a "just one more win" mindset.
3
Feeling restless or irritable when you're not gaming.
4
You're spending more time gaming and less time with family and friends.
5
You're unable to focus on work, studies, or everyday responsibilities.
6
Taking on debt or selling assets to fund your gaming.
7
Lying about or hiding your gaming from the people you care about.
8
You've tried to cut back on your gaming time or spending but haven't been able to.

How to Set Your Protection Limits

Set up your gaming protections on your new pick account in just a few steps

1
Log in to your account
Log in to your new pick account and click the profile icon in the top right corner.
2
Go to the Responsible Gaming Section
Head to the "Responsible Gaming" section in your account settings — all your protection tools are right there.
3
Set Your Limits
Deposit limit, session time, loss limit — choose what you need and enter the amount or duration.
4
Confirm
Once confirmed, the limit takes effect immediately. A confirmation email will also be sent to you.
5
Change Limit
Lowering a limit takes effect immediately, but increasing one requires a 24-hour cooling-off period.
6
Need Help? Reach Out
For any issues, reach out to our 24/7 live support — help is available in Bangla.

Check Yourself — Gaming Health Quiz

Answer the questions below honestly. If most of your answers are "Yes," consider reaching out for support.

This isn't a medical test, but it's a simple way to check in with yourself. new pick wants you to stay aware and well at all times.

Visit our FAQ for more questions
Did you spend more than your budget on gaming last month?
Do you find it hard to stop gaming?
Do you chase losses by playing more to try to win back what you've lost?
Are your family or friends concerned about your gaming habits?
Is gaming affecting your sleep, eating, or work?
Do you feel restless or irritable when you're not gaming?
Do you turn to gaming to escape stress or loneliness?

If you answered "Yes" to more than 3 questions, please contact our support team or use the Self-Exclusion tool.

Responsible Gaming FAQs

Questions our members ask most about responsible gaming

Self-Exclusion can be set for 6 months, 1 year, 2 years, or permanently. Your account cannot be reactivated before the selected period ends. Choosing permanent Self-Exclusion will close your account for good, and this cannot be reversed.

Yes, reducing your deposit limit or setting a new lower limit takes effect immediately. However, if you want to increase an existing limit, a 24-hour cooling-off period applies — this helps prevent decisions made in the heat of the moment.

You'll have the opportunity to withdraw your balance before Self-Exclusion is activated. Any existing balance will be returned to your registered payment method. No new deposits will be accepted while Self-Exclusion is active.

Start by talking to them with empathy — don't judge. Reach out to new pick's support team and we'll point you in the right direction. If needed, encourage them to seek help from a professional mental health counselor.

No, these tools are optional — but we strongly recommend them. New members in particular are encouraged to set a deposit limit and session time limit right from the start. It goes a long way toward keeping gaming enjoyable in the long run.

Age verification is mandatory when registering at new pick. A government-issued ID must be submitted as part of the KYC process. IDs belonging to anyone under 18 are not accepted, and any such account found on the platform is closed immediately.

Help & Support

You're not alone — new pick and our partner organizations are always here for you

new pick Live Support
24/7 live chat support in Bangla. Start a chat now for help with responsible gaming, setting limits, or self-exclusion.
support@newpick.bet
Gaming Addiction Counseling
Speak with a professional mental health counselor. new pick is ready to connect you with the right support services.
Free Counseling Available
Support for Family & Friends
Is someone close to you struggling with a gaming problem? Contact us — we'll help you find the right way to support them.
Guide for Families

Play Responsibly, Play Enjoyably

New pick is committed to making every gaming experience enjoyable. Join today and start gaming safely.

Register Now Log In
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