New pick Privacy Policy — your information is completely safe with us

Welcome to new pick's Privacy Policy. This policy explains what information we collect, why we collect it, and how we protect it. It applies to our website (newpick.bet), mobile app, and all related services.

By creating an account or using any service on new pick, you agree to this privacy policy. We comply with the GDPR (General Data Protection Regulation) and international data protection standards. This policy has been written with our Bangladeshi members in mind and is available in plain, easy-to-understand Bangla.

If any part of this policy is unclear, our Bangla support team is available around the clock to help. For any privacy-related complaints or questions, please write to our dedicated email address.

New pick collects certain necessary information to provide its services and ensure security. We only collect what is genuinely needed — requesting unnecessary data goes against our policy.

Collected data is used strictly for the purposes listed below. new pick never sells your information to advertising companies or uses it for any unauthorized purpose.

• Account creation, verification, and management.
• Processing deposit and withdrawal transactions.
• Providing customer support and technical assistance.
• Sending promotions and bonus offers (only with your consent).
• Preventing fraud, money laundering, and unauthorized access.
• Meeting legal obligations and complying with regulatory requirements.
• Improving platform services and enhancing the overall user experience.
• Responsible gaming monitoring and member support when needed.

The new pick website and app use cookies and similar technologies to enhance your browsing experience and keep the platform secure.

• Essential cookies: Required for login sessions and security — cannot be disabled.
• Functional cookies: Saves your language preference and customization settings.
• Analytics Cookies: Used to review site usage — consent required.
• Marketing Cookies: To show relevant offers — consent required.

Non-essential cookies can be disabled at any time from your browser settings. Note that some features may become limited as a result.

New pick does not sell your personal information to third parties. However, limited data may be shared in certain specific circumstances:

• Payment Providers: With payment gateways such as Mobile Pay, Nagad, and Rocket to process transactions.
• Game provider: With licensed game software providers for the operation of games.
• Legal Authorities: Where required by court order or legal obligation.
• Security Partners: With specialist agencies for fraud detection and prevention.

New Pick uses industry-leading security technology to keep your data safe. Our security framework is regularly reviewed by independent third-party security experts.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall protection: Advanced firewall to prevent unauthorized access.
• Automated Threat Detection: Suspicious activity is detected and blocked in real time.
• Regular Security Audits: Periodic reviews to identify and address system vulnerabilities.

New pick retains your data for as long as necessary or as required by law. Even after an account is closed, certain information may be kept for a defined period.

• Active account data: retained for as long as the account remains open.
• Financial transaction records: 5 years (as required by law).
• KYC verification documents: retained for up to 5 years.
• Customer service conversations: 2 years.
• General data after account closure: 1 year.

Every member of new pick has fundamental rights regarding their own data. We respect those rights and are committed to helping you exercise them.

New pick integrates certain third-party services — such as payment gateways, game providers, and security services. These providers have their own privacy policies, and we are not responsible for how they handle user data.

Before sharing your data with any third party, we ensure they follow the same high standards of data protection that we do. All third parties are bound by data processing agreements.

New pick's services are intended exclusively for adults (18+). We do not knowingly collect information from minors. If we become aware that a minor's data has been collected, we will delete it immediately and close the associated account.

If you believe your child's information has been collected by mistake, please contact us immediately.

This Privacy Policy may be updated from time to time in response to legal changes, new services, or user feedback. Members will be notified in advance of any significant changes via email or platform notification.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. The "Last Updated" date at the top of this page will always reflect the most recent revision.

For any privacy-related questions, requests, or complaints, please get in touch with us. We aim to respond within 48 hours.